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Terms of Service

Effective Date: 1 May 2025

 

These Terms of Service ("Terms") govern your use of the website www.hoephoepbaba.com ("Site"), operated by Hoephoep Baba, a South African business offering retail products online. By accessing or using our Site, you agree to be bound by these Terms and all applicable laws and regulations.

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If you do not agree with these Terms, please do not engage with or use our Site or services.

 

1. Acceptance of Terms

By accessing our website and purchasing products from Hoephoep Baba, you agree to abide by these Terms of Service, our Privacy Policy, and any other policies posted on the Site. These Terms may be updated from time to time, and your continued use of the Site signifies your acceptance of any changes.

 

2. Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts in South Africa to use this Site and make purchases. By using this Site, you represent and warrant that you meet these eligibility requirements. We also reserve the right to refuse service to any person for any viable reason, as seen fit by Hoephoep Baba.

 

3. Account Registration

To make a purchase, you may be required to create an account on our website. During the registration process, you must provide accurate and complete information, and you agree to update any information as needed. You are responsible for maintaining the confidentiality of your account information and password.

 

4. Product Information and Availability

We strive to provide accurate descriptions of our products, including product details, prices, and availability. However, we cannot guarantee that all information is error-free or up-to-date at all times. Prices and availability are subject to change without notice.

 

We reserve the right to cancel or refuse any order if there are errors in the product description, pricing, or if the product is out of stock.

 

5. Ordering and Payment

To make a purchase, you must provide accurate billing and shipping information. All payments are processed securely through our third-party payment providers. We accept various payment methods, including credit/debit cards and other online payment options, as indicated during checkout.

 

By placing an order, you authorize us to process your payment for the total order amount, including applicable taxes and shipping fees.

 

6. Shipping and Delivery

We offer shipping to various locations within South Africa. Delivery times and costs will be provided during the checkout process. Please ensure that you enter correct shipping details to avoid delays or misdeliveries.

 

Please note that shipping times may vary depending on the destination, courier service, and other factors beyond our control. We are not liable for delays caused by third-party courier services or other unforeseen circumstances. Please see our shipping policy for details.

 

7. Returns and Refunds

We are committed to ensuring your satisfaction with our baby blankets and accessories. If you are not completely satisfied with your purchase, you may query within 14 days from the date of delivery, provided the product is unused and in its original condition.

 

Refunds will be processed according to our return policy, and any costs associated with returns (including shipping) will be your responsibility.

 

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, and product descriptions, is the property of Hoephoep Baba and is protected by copyright and intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.

 

9. User Conduct

By using the Site, you agree not to:

  • Engage in any activity that disrupts or interferes with the functioning of the Site.

  • Use the Site for any unlawful, fraudulent, or malicious purpose.

  • Attempt to gain unauthorized access to any part of the Site or associated systems.

  • Post or transmit any harmful or offensive content on the Site.

We reserve the right to suspend or terminate your access to the Site if you violate these Terms.

 

10. Limitation of Liability

Hoephoep Baba is not responsible for any loss or damage that may occur as a result of using our Site, including errors in product descriptions, delays in processing orders, or third-party services used to facilitate transactions.

 

We are not liable for indirect, consequential, or punitive damages arising out of your use of the Site or products, except as required by law.

 

11. Privacy and Data Protection

By using our Site, you consent to the collection and use of your personal data as outlined in our Privacy Policy. We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

 

For more information about how we collect and handle your data, please refer to our Privacy Policy.

 

12. Changes to the Terms

Hoephoep Baba reserves the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review these Terms periodically to stay informed about any updates.

 

13. Governing Law and Dispute Resolution

These Terms are governed by the CPA (Consumer Protection Act) and applicable laws of South Africa. Any disputes or claims arising from these Terms or your use of the Site will be resolved under the jurisdiction of the South African courts.

 

14. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us:

  • Email: hoephoepbaba@gmail.com

  • Phone: +27 71 568 8534

  • Address: Excelsior Farm, Johnson’s Post, Vlees Bay, Mossel Bay, 6504

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