Privacy Policy

Effective Date: 1 May 2025

At Hoephoep Baba, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website and make purchases from our online store. We are committed to complying with the Protection of Personal Information Act (POPIA) in South Africa and other applicable data protection laws.

By using our website and using our services, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect the following types of personal information when you interact with our website:

Personal Identification Information: Name, email address, phone number, delivery address, and billing information.
Transactional Information: Payment details, order history, shipping details, and purchase records related to baby blankets and accessories.
Usage Data: Information about how you use our website, such as your IP address, browser type, pages visited, time spent on the site, and other diagnostic data to improve our services.
Cookies: We use cookies to enhance your experience on our website, such as remembering your preferences, shopping cart, and other browsing activities. You can control cookies through your browser settings.

2. How We Use Your Information

The information we collect is used for several purposes, including:

Order Processing: To process and fulfill your orders, including shipping, billing, and communication about your purchases.
Customer Support: To respond to inquiries, process returns and provide support for your orders.
Improvement of Services: To analyze how you interact with our website and improve your experience, including through recommendations and tailored content.
Marketing Communications: With your consent, we may send you promotional emails about new products, offers, and updates on products. You can opt-out at any time.
Legal Compliance: To comply with legal obligations, such as preventing fraud and enforcing our terms and conditions.

3. How We Protect Your Data

Hoephoep Baba takes reasonable steps to protect your personal information from unauthorized access, misuse, or alteration. Our website is hosted on Wix.com, which employs SSL encryption to secure all transactions and sensitive data. We also use firewalls, encryption, and other security protocols to safeguard your data. Please note that while Wix provides secure hosting, no method of online data transmission or storage is completely secure, and we cannot guarantee the absolute safety of your personal data. Please ensure that you take the necessary precautions to protect your data and do not share any sensitive, confidential or private information with any other parties during your interaction with Hoephoep Baba.

4. Third-Party Service Providers

To provide our services, we work with third-party providers such as payment gateways, shipping companies, and email marketing platforms. These third parties may have access to your personal information only for the purpose of providing the necessary services. They are prohibited from using your data for any other purpose.

Some of our third-party partners, such as payment processors, may be based outside South Africa. If your personal data is transferred internationally, we ensure that it is processed in a manner consistent with South African privacy laws.

5. Your Rights Under POPIA

As a South African resident, you have the following rights regarding your personal information:

Access: You have the right to request a copy of the personal information we hold about you.
Rectification: You can request corrections to inaccurate or incomplete personal data.
Deletion: You have the right to request the deletion of your personal data, except when we are required by law to retain it.
Objection: You can object to the processing of your personal data for specific purposes, such as marketing communications.
Portability: You can request that we transfer your data to another party, subject to applicable laws.

To exercise any of these rights, please contact us using the details below.

6. Retention of Your Information

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to remember your preferences and track website activity. You can manage your cookie settings through your browser, but please note that disabling cookies may affect your experience on our website.

For more information on how information is processed by Wix, please refer to their privacy policy here: https://www.wix.com/about/privacy

8. Changes to This Privacy Policy

Hoephoep Baba reserves the right to update this Privacy Policy at any time. If we make changes, we will post the updated policy on this page with the revised date. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

9. Consent

By visiting our website and using our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or provide any personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Email: hoephoepbaba@gmail.com
Phone: +27 71 568 8534
Address: Excelsior Farm, Johnson’s Post, Vlees Bay, Mossel Bay, 6504